Article Overview
If a bug is encountered while using Osso Nurse Training, contact Meta Support for hardware issues or Osso Nurse Training Support for software issues. Provide detailed information about what happened so the support team can resolve the issue quickly.
How to Report a Bug with Meta Quest Hardware
If the issue appears related to Meta Quest 3S hardware (headset not powering on, controllers not pairing, tracking issues), contact Meta Support.
How to Report a Bug With Osso Loop™ or Osso VR Nursing Series
If a bug appears to be tied to the Osso Loop™ learning platform, Osso VR Nursing Series, or a specific scenario, contact the Osso VR Support team.
What Details Should be Included in the Bug Report?
Include as many details as possible to help the support team reproduce and fix the issue.
- Nature of the Bug: What went wrong?
- What Was Being Done: What action triggered the bug?
- Steps Before the Bug Appeared: Describe the exact sequence of actions.
- Scenario Name: If in a specific training scenario, include the name.
- Collaborative Training Session Details: If in Collaborative Training Mode, include the time and invite code.
What Happens After Submitting a Bug Report?
The Osso VR Support team will review your report and may reach out for additional details. Providing clear steps to reproduce the issue helps the team triage and resolve bugs faster.
